Process Change>What is a process?

In simplistic terms, an example of a business process is described below.

If you have ever waited in line at the supermarket, you can appreciate the need for process improvement. In this case, the "process" is the checkout process, and the purpose is to pay for and pack your groceries. The process begins with you stepping into line, and ends with you receiving your receipt and leaving the supermarket. You are the customer (you have the money and you have come to buy food), and the supermarket is the supplier. The process steps are the activities that you and the supermarket staff do to complete the transaction.
 

Go to Process Change Knowledge Base

See also

Go to Analysis Knowledge Base
Go to Project Management Knowledge Base

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