Analysis>Root Cause - Problem Solving
“Root Cause”
problem solving means solving problems at the root
rather than continuing to deal with the symptoms.
But how do you get to the root cause? It involves 3
steps:
Step 1
Identify the problems that need attention.
Problems need to be ranked into priority order to
determine which improvements need attention
The “Pareto Chart” is a useful tool to use at
this step for more information
click
here to read about
Step 2
Determine what are the root causes of the problem that
needs attention.
Root cause analysis takes place after the problems have
been identified and prioritised.
The “Fish Bone Diagram” is a useful tool to use
at this step for more information
click here to read about
Step 3
Sense check the root cause information gathered and
collect data for analysis.
This step is also to check if the improvements are
feasible, especially if there are time factors to
consider.
Sense check the information by observing processes and
collecting details using checklist and tally sheets
to collect the data for analysis. For more information
about these sheets –
click here to read about
To
assess feasibility, the “Difficulty and Impact
Analysis” is a useful tool to use, for more
information click here to read about
Go to Analysis Knowledge Base
See also
Go to Process Change Knowledge Base
Go to Project Management Knowledge Base
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