Analysis> Quality Management (ISO 9001) Assessment and Certification
 

ISO stands for "International Organisation for Standardisation.

ISO 9001:2000 is an international standard of quality for manufacturing and service. It is one of the best-known standards and there are over 400,000 certified companies worldwide using ISO-based quality management systems.

ISO 9001:2000 sets the quality standards not the production standards. The standards are based on Quality Management Principles that include the "process approach" which are all "customer focused".  The adoption of these principles should provide customers with a higher level of confidence that products will meet their needs and increase their satisfaction. 

The standards are based on 8 quality management principles. These are:

• Customer focus
• Leadership
• Involvement of people
• Process approach
• System approach to management
• Continuous process improvement (click here to read more)
• Factual approach to decision making
• Mutually beneficial supplier relationships.
   

When an organisation operates according to ISO 9001, it gains recognition for this achievement through certification of its Quality Management System. Certification involves an independent expert assessing your organisation's system to ensure that it helps deliver your specific business aims, manages risks - and in so doing, meets the internationally recognised ISO standards.

Companies that have been awarded the ISO 9001 accreditation can display the logo below on company documentation.  The log is shown below:

Customers of ISO 9001-certified companies therefore, feel confident that the company’s processes are properly documented and followed, that process improvements are continually implemented, and that there is a strong focus on customer satisfaction.

It is a good indication of the company’s commitment to quality and the company also benefits because improved quality means better satisfaction for customers.

Therefore it is worthwhile obtaining the ISO 9001 standard.

To learn more about obtaining the ISO standard you should contact the British Standards Institution (BSI) who acts as the ISO’s representative in the UK. The contact information is given below:

Go to Analysis Knowledge Base

See also

 

Go to Process Change Knowledge Base
Go to Project Management Knowledge Base

"Just For You"

This section is "just for you", to help you manage your personal life:

• Jobs, Job Tips and CVs

• Dress for the occasion

• Hotels, Travel, Holidays, Weekend Breaks

• Personal Finance (Loans, Credit Cards, Mortgages, Pensions, Insurance, save on household Bills ... )

• Cars, Car Hire, Car Insurance, Roadside Assistance

• Pamper Yourself (unwind - stress reducing treatments)

Click here for full list

"Sponsors, Promotions and Special Offers"

Project Tools has teamed up with a number of companies to provide you with access to project management resources and the items in the "Just for you" section.  To view list of companies and  their products  Click here

Amazon is one of the companies we have chosen to provide resources, such as books and software.  Orders are filled and shipped by Amazon, so you can be assured of reliable service, great prices and secure on-line ordering. Most of their products are sold at 20 to 30 per cent off the retail price.

Click here to view List of products

"Keep an eye on this space" Details of any future promotions and or savings, will be shown here and in "What's new".