Is about maintaining the improvements and the benefits.
Having implemented improvements it is important to
ensure they are sustained. There should be a process in
place to ensure sustainability.
Sustainability is not about techniques its about people.
Some people are resistant to change and can break the
process that has been put in place. Therefore, it is
important to monitor the new process, look for unwanted
behaviour and attitudes and attempt to wipe these out as
early as possible. Otherwise people movements may be the
The basic guidelines for ensuring sustainability is as
Ensure there are measures in place to monitor the
improvements made at the appropriate level and observe
Allow time for housekeeping every day to ensure the
process does not fail for this reason
There should be a formal way of documenting ideas from
the employees on the front line.
Adopting continuous improvement practices would be
beneficial and creating documents to capture frontline
employees ideas ensure that all improvement suggestions
Employees must be able to influence decisions about the
way they work
Again continuous improvement practices would help; their
motivation will be to improve the way they work.
Managers should focus on improvement activities as well
as normal day-to-day managing.
Managers should set the example and apply good
continuous improvement practices as part of their every
Applying continuous improvement
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practices would be an appropriate process to adopt and
would help to ensure sustainability. It would have the
added benefit of continually working to improve
processes at the front-line level.
That has got to be good for any company!
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