A process map (some time referred to as a
flowchart) is a graphical representation of a process.
It represents the entire process from start to finish,
showing inputs, pathways and actions or decision points,
and ultimately, completion. It can be used as an
instruction manual or a tool to help carry out analysis
to help improve workflow and service delivery.
Steps to produce a Process Map
Step 1: Determine the Boundaries
Where does the process begin?
Where does the process end?
Step 2: List the Steps
Use a verb to start the task description.
The process map can either show sufficient
information to understand the general process flow
or detail every action and decision point.
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